# Draft: Gillian Hull Damage Response
**Status:** AWAITING MIKE APPROVAL  
**To:** gillianhull@royallepage.ca  
**From:** services@nomorechores.com  
**Re:** Re: IMPORTANT: Your Home Cleaning Reminder  
**Date:** 2026-03-26  

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Hi Gillian,

Thank you for reaching out, and please extend our sincerest apologies to your client. This is not the standard we hold ourselves to, and we're committed to making this right as quickly as possible.

We've flagged this with our team and are looking into exactly what happened during the clean. In the meantime, we'd like to move forward with a resolution so your client isn't left waiting.

Could you please send us:
- The photos you mentioned (if they haven't come through yet)
- Any repair or replacement quotes, if your client has obtained them
- Whether there's a timeline we should be mindful of (given this is a listing property)

Once we have those, we can confirm our plan to cover the repair or replacement cost and get this sorted quickly.

Again, we're sorry this happened — we appreciate you letting us know and we'll take care of it.

Best regards,  
Mike Ziarko  
No More Chores  
647-490-2523

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**Harvey's notes for Mike:**
- Gillian is a Royal LePage realtor. The property at 280 Howland Ave belongs to her client (a listing). This makes her a potential repeat business source worth protecting.
- The damage: oven cleaner dripped into oven drawer, corroded wood veneer. This is a chemical damage claim — likely the cleaner left product in without rinsing.
- GHL shows the booking was a one-time clean ($312.50 + HST) completed March 23.
- An auto-acknowledge was already sent by GHL ("team will be in touch shortly").
- Per the SOP: damage at this value level (unknown yet, likely $100-400 for veneer repair) is within agent authority but I'm flagging for your sign-off given it's a real estate agent.
- Recommend Mike sends this email personally OR you send it from services@ and sign as Mike. The personal touch matters here.
- Next step after she replies: get the repair quote, approve it, process reimbursement. Should be clean and quick.