## 2026-04-10 12:44 EDT
- In Slack #cancellations, Mike flagged that Hiu Laam Au / Winnie Au still had an active booking for Apr 11, 2026 despite earlier inspection of a different cancelled recurring occurrence.
- Resolved by canceling the actual live Apr 11, 2026 booking in Launch27: booking ID 77557, 8:00 AM to 10:00 AM, cancellation reason "not needed this month", cancellation type "this booking only".
- Important lesson: for recurring customers, do not assume the last inspected occurrence represents the upcoming job. Always verify the exact dated future booking before reporting status or taking action.
- Mike established a repeatable cancellation workflow: always ask for the cancellation reason, and always confirm whether the request is for this booking only or this booking and all future bookings.