## 2026-04-13 16:50 EDT - Discord thread: support platform / voice AI provider comparison
- Continued work in Discord thread `#api-for-support-platforms` on HTML comparison at `www/voice-ai-provider-comparison.html`.
- User expanded budget from sub-$100/agent to roughly `$1000/month`, asked to include `Aircall Voice AI`, and suggested `Avoca`.
- Updated HTML to a mixed ranking of all-in-one AI agent options plus support backbone + Aircall options; new top emphasis became Avoca, Teammates.ai, Aircall Voice AI, Zendesk + Aircall, Freshdesk + Aircall.
- User then clarified likely constraint: Mike will probably stay on `Aircall` unless another provider has built-in telephony strong enough to justify switching.
- Additional providers raised by user: `Smith.ai`, `Craft` (`craftflow.com`), `Leaping AI`, `AnswerForce`, `TrueLark`, `Broccoli AI`, `Netic AI`, `My AI Front Desk`, and `GHL Voice AI`.
- Framing decision captured in-thread: “best for Leah” means best real-world replacement/upgrade path for Leah’s actual role, namely answering calls well, handling support/sales naturally, booking/qualifying/routing/follow-up, clean human transfer, real integrations, and fit for home-services workflows without forcing a giant rebuild.
- HTML was updated again around this Aircall-first framing with sections for:
  - `Aircall-first ranking, best for Leah`
  - `Switch-worthy options, if a provider earns the right to replace the phone layer`
  - explicit callouts for `Craft`, `My AI Front Desk`, and `GHL Voice AI`
- Current opinionated ranking after that update:
  - Aircall-first: `Aircall Voice AI`, `Leaping AI`, `Freshdesk + Aircall`, `Zendesk + Aircall`, `Teammates.ai`
  - Switch-worthy: `Avoca`, `Craft`, `Smith.ai`, `Broccoli AI`, `TrueLark`, `My AI Front Desk`
- Explicit de-prioritization: `GHL Voice AI` was marked as a weaker fit because Mike does not want to use GHL’s phone system.
- Current distilled take shared with user:
  - best starting point: `Aircall Voice AI`
  - best advanced Aircall-first bet: `Leaping AI`
  - best switch-worthy contender: `Avoca`
  - most interesting new addition: `Craft`
- Hosted URL remained: `https://macbookair.taila88920.ts.net/www/voice-ai-provider-comparison.html`