# Discord channel memory: #abigael

Last updated: 2026-04-25 15:00

## Channel
- Platform: Discord
- Server: ZHQ
- Channel/thread context: #people › Abigael
- Purpose: Track ongoing discussions about Abigael's performance, role, expectations, and any decisions or next steps.

## Active context
- 2026-04-22: Mike said he is deeply frustrated with Abigael's work quality, especially customer communications, response quality, escalation handling, and execution with customer service techs.
- He feels about half of her responses are poorly done and is shocked by how badly she is representing the company now that he is auditing operations closely.
- He acknowledged he never fully specified standards or built extensive SOPs, but feels she is still not listening and is sometimes doing things after being told not to.
- Mike has already pulled her from sales and currently requires approvals for cancellations.
- He is considering pumping the brakes broadly and is questioning whether trust can be rebuilt or whether her attitude is the deeper issue.

## Open threads
- Decide whether this is a trainability/process problem, an accountability problem, or a role-fit problem.
- Define immediate containment steps so customer experience does not keep slipping.
- Likely need explicit standards/SOPs and a clear performance reset if Mike wants to attempt repair before termination.