# Discord #customer-service Channel Memory

Last updated: 2026-04-25 15:00

Channel: #customer-service | Discord ZHQ Server
Channel ID: 1481326544700837938
Topic: Customer service issues, complaints, and feedback

## Active Threads

### Kyle Haas (opened 2026-03-20 by zeeks7550)
- Thread opened by Mike — issue details TBD (Mike to clarify)
- Background: one-time customer, cleanings Dec 11 + Feb 27. Feb 27 texted about tight timeline.
- Status: Open — awaiting Mike context

### Complaint Tracker Build (2026-03-20)
- Mike wants full CX Intelligence system built
- Sources: GHL, Slack #calls, #emilys-team, email, Google Reviews, Discord threads
- Kanban in Trello for open issues
- Log file: memory/cx-log.md (created)
- Notifications: Discord (not Telegram)
- Google Reviews: need Places API key
- Slack: Mike to add Harvey to all teams

## Notes
- Channel purpose: track CS issues and complaints