# Discord channel memory: Maximize Google Reviews

Last updated: 2026-04-25 15:00

- Purpose: strategy thread for increasing review acquisition, especially Google reviews.
- Current ask from Mike (2026-04-09): research how the business could maximize review acquisition across all channels and identify the questions needed to get started.
- Status: discovery underway.
- Mike inputs: Google is top priority, HomeStars also matters. Review asks were previously automated next-day in GHL but shut off because they felt mechanical. No current review ask process.
- Active service locations for review focus: Toronto, Oshawa, Mississauga. Not all GBP locations are actively served enough to prioritize equally.
- GBP state: direct review links exist for each location; all verified/managed except Mississauga, which still needs verification.
- No current process to route customers to review the specific location that served them.
- Preferred style: warm, personal, not hard-sell. Leah is the likely sender.
- Team/incentives: cleaners have review badges; contractor incentive exists, around $20 per review, but it is underused.
- 90-day success target: get a review from every new client, improve total volume, star rating, location coverage, and recency, with simplicity prioritized.