# Channel Memory: #customer-feedback (Slack)

Last updated: 2026-04-25 15:00

## Tools & Systems Active in This Channel

### Complaint Tracker
- Script: `python3 /Users/harvey/.openclaw/workspace/scripts/complaint-tracker.py`
- State file: `scripts/complaint-state.json`
- This channel (C0AJQTVST1B) receives auto-alerts whenever a complaint keyword is detected in #emilys-team, #vadims-team, or #customer-feedback
- Commands:
  - `--status` → print all open complaints (Harvey can run anytime)
  - `--resolve <id>` → mark a complaint resolved, logs to GHL
  - `--digest` → post daily digest to #emilys-team
  - Default (no args) → poll channels for new complaints
- Cron: NOT YET SET UP (as of March 19, 2026)
- State file does not exist yet (no poll has run yet)

## Active Threads

### Missing Item Report — Aseefa (customer) via Livia's channel
- Date: 2026-03-18
- Customer claims diamond wedding ring + expensive watch (in a box) are missing after cleaning visit
- Customer says no one entered except NMC cleaner
- Cleaner denies seeing the box/items; has photos showing empty dresser
- Customer threatening to file a police report
- Abigael escalated to Mike + Harvey for guidance
- Status: Pending response/resolution