# Slack Conversations: Mike + Abigael — Last 4 Weeks Generated: 2026-03-12 10:44 ============================================================ #emilys-team (77 messages) ============================================================ [Fri Feb 13 10:15] Abigael Munanga Did they go to the concierge office? [Fri Feb 13 10:16] Abigael Munanga <@U036K28CYLU> [Fri Feb 13 10:21] Abigael Munanga I see the notes says go to concierge [Fri Feb 13 10:22] Abigael Munanga How do you guys normally access it [Fri Feb 13 10:24] Abigael Munanga trying to reach him one sec [Fri Feb 13 10:28] Abigael Munanga i have the wife on the line she is going to try one more time [Fri Feb 13 10:29] Abigael Munanga she said its still not working they are unable to open it [Fri Feb 13 10:29] Abigael Munanga the team can leave [Fri Feb 13 14:19] Abigael Munanga <@U036K28CYLU> ETA for [Fri Feb 13 14:23] Abigael Munanga So she can expect the cleaner between 3-330 [Fri Feb 13 14:30] Abigael Munanga <@U036K28CYLU> she need the cleaning done before 7pm and she doesn't want a rushed job either. [Fri Feb 13 14:32] Abigael Munanga Okay [Fri Feb 13 15:06] Abigael Munanga shes coming to open [Fri Feb 13 16:06] Abigael Munanga *Ricardo Gomes-* I'm disappointed in the service. It wasn't the greatest job Thank you though [Fri Feb 13 16:15] Abigael Munanga can you send the before and after images [Fri Feb 13 16:33] Abigael Munanga <@U036K28CYLU> can we have a cleaner on standby tomorrow for a reclean. This was a gift to the home owner and he is really not satisfied. The gifter is trying to get some details from him because he is not saying exactly what the issue is. Once we know we can then send a cleaner to rectify any areas please [Fri Feb 13 16:37] Abigael Munanga That's what I’m trying to get [Sat Feb 14 10:12] Mike Ziarko <@U036K28CYLU> [Sat Feb 14 10:12] Mike Ziarko can i get an ETA on Evans Avenue? [Sat Feb 14 10:12] Mike Ziarko Priyanka. [Sat Feb 14 10:12] Mike Ziarko No ones showed up [Sat Feb 14 10:14] Mike Ziarko I need an update please [Sat Feb 14 10:14] Mike Ziarko Its 15 minutes past arrival [Sat Feb 14 10:16] Mike Ziarko ? [Sat Feb 14 10:21] Mike Ziarko So what do we do? [Sat Feb 14 10:22] Mike Ziarko Is she reliable or can we expect a no show [Sat Feb 14 10:24] Mike Ziarko late?? its 2.5 hours past job start time [Sat Feb 14 10:26] Mike Ziarko If you don't hear from her in the next 10 minutes, i need you to scramble a backup cleaner or go yourself. [Sat Feb 14 10:38] Mike Ziarko ??? [Sat Feb 14 10:39] Mike Ziarko are you serious [Sat Feb 14 10:47] Mike Ziarko tell her not to bother. they are cancelling [Mon Feb 16 08:55] Abigael Munanga Hi <@U036K28CYLU> when is the earliest the team can go to *Jesse Long Waslowski* [Mon Feb 16 08:59] Abigael Munanga Let me check [Mon Feb 16 09:03] Abigael Munanga never mind he will skip this visit [Tue Feb 17 16:46] Abigael Munanga <@U036K28CYLU> we got some feedback from *Cara Matthew. We have given her a 15% discount off the next clean. lets please make sure this is taken care of at the next visit. thank you* [Tue Feb 17 16:47] Abigael Munanga *Cara Matthew* <> Sun, Feb 15, 1:13 AM (2 days ago) to me Hi there, I am super sorry to say that Percy was absolutely lovely and did her best today, but I don't think she had a vacuum. Every service I have had with you in the past this had been the case. I do have a bernese mountain dog and our home wasn't vacuumed. I really don't like complaining as she was super kind and generous and I did tip her before I looked at our whole home. I just wanted to let you know that we are generally happy with our services with No More Chores, but if I knew she wasn't provided with a vacuum cleaner, I would have shown them where ours was in the garage. There were also places like the side of our coffee table that wasn't even dusted. Thanks for letting me share my feedback. Again, she was lovely and our place looked okay, but for what was done, I could have spent the long weekend doing what was provided. I just thought I'd let you know. [Thu Feb 26 18:03] Mike Ziarko <@U036K28CYLU> [Thu Feb 26 18:03] Mike Ziarko can you take a small move out clean tomorrow [Thu Feb 26 18:11] Mike Ziarko yes can you do 7:30-8:30 arrival [Thu Feb 26 18:12] Mike Ziarko 2B1B + fridge [Thu Feb 26 18:12] Mike Ziarko right at yonge and sheppared [Thu Feb 26 18:12] Mike Ziarko 35 Bales Avenue [Thu Feb 26 18:12] Mike Ziarko Awesome!! Thank you [Thu Feb 26 18:13] Mike Ziarko caviet is customer wants it to be done by 10am so please arrive as early as possible or bring second person. [Fri Feb 27 09:10] Abigael Munanga Which customer is this [Fri Feb 27 09:13] Mike Ziarko Yes only fridge [Fri Feb 27 09:14] Mike Ziarko Budget is for standard cleaning. I'm ok with extra 1 hour if needed [Tue Mar 03 10:10] Abigael Munanga <@U036K28CYLU> Sachi needs a deep clean for this Thursday between 8-1PM. What time can we send his regular team? [Tue Mar 03 10:36] Abigael Munanga 8-10 [Thu Mar 05 10:15] Abigael Munanga Hi <@U036K28CYLU> Why is the team only arriving at Sachi place now? and they told her they did not know it was booked for 8AM this morning. The booking info was sent to you how did they not know what the arrival window was? [Thu Mar 05 10:29] Mike Ziarko Emily, is that a live screenshot of your current Launch 27? [Thu Mar 05 10:31] Abigael Munanga I'm not sure how you got it as 8-12 I booked it for 8 sharp and even left a note on the booking that she has a meeting at 9 [Thu Mar 05 10:35] Mike Ziarko So what likely happened is you scheduled it based on looking at the screenshot in the meantime Abigail rescheduled the booking and you didn't see the new updates. Is that right? [Thu Mar 05 10:35] Mike Ziarko Abigail, was it booked as an 8:00 to 12:00 arrival before you made changes? [Thu Mar 05 10:40] Abigael Munanga I made the change for the request after [Thu Mar 05 10:41] Abigael Munanga But <@U036K28CYLU> did you not check your schedule yesterday coz the change wouldve reflected already [Thu Mar 05 10:41] Abigael Munanga I literally changed the time less than 10 mins after booking it [Thu Mar 05 10:42] Mike Ziarko I mean <@U03AXH1NQ7P> was it 8-12 before you made the change? [Thu Mar 05 10:43] Mike Ziarko Because she most certainly made up her schedule for the original time before the change was made [Thu Mar 05 10:43] Abigael Munanga I booked the cleaning under 8-12 window then changed it for 8AM sharp [Thu Mar 05 10:43] Abigael Munanga This was booked on the 3rd and the change was made immediately [Thu Mar 05 10:44] Mike Ziarko so the screenshot must be older [Thu Mar 05 10:44] Abigael Munanga Im trying to say its more than 24hrs this change wouldve already reflected on Emilys end since the 3rd. Had she checked her schedule yesterday/last night this update would've reflected [Thu Mar 05 10:45] Abigael Munanga This must be an old screengrab [Thu Mar 05 10:45] Mike Ziarko yes [Thu Mar 05 10:45] Mike Ziarko she didn't get the update [Thu Mar 05 10:47] Mike Ziarko the system would have sent you an email notification [Thu Mar 05 10:47] Mike Ziarko when the change was made on the 3rd [Thu Mar 05 10:47] Mike Ziarko and the staff app also sends push notifications [Thu Mar 05 10:48] Abigael Munanga No ways you just got the notification now, 48hrs later [Sat Mar 07 08:41] Mike Ziarko <@U036K28CYLU> I've got a 1,600 sq ft house, 4B1B (only 2Bs will be cleaned) in Etobicoke. It's going to be a move-in clean, all appliances and cabinets, and it's going to be probably heavy duty. Are you available this afternoon? Need a crew of at least 2 [Mon Mar 09 09:08] Mike Ziarko <@U03AXH1NQ7P> Can you check it this. Why is Sachi booked again so soon? [Mon Mar 09 09:10] Abigael Munanga Let me ask if she still wants the team in today. She requested an urgent OT coz she had guests [Mon Mar 09 09:11] Mike Ziarko If she requested it… then she probably still wants it right? Why do we need to ask her again? doesn't she have a 9 sharp arrival? [Mon Mar 09 09:14] Abigael Munanga She said the team doenst need to go in today, the place is still clean [Mon Mar 09 09:23] Mike Ziarko Why was it scheduled? [Mon Mar 09 09:29] Abigael Munanga The one that was scheduled today was part of her recurring clean that was already booked. I don't recall her saying anything about it but she says she sent us a message asking to move it ============================================================ #vadims-team (109 messages) ============================================================ [Thu Feb 12 11:56] Abigael Munanga *Jose Reyes-* Im in meetings from 10-11am, cannot answer the door. Cleaners can come 11 onwards. [Thu Feb 12 11:59] Abigael Munanga yeah [Fri Feb 13 12:10] Abigael Munanga <@U01U54DQP42> can the team go to Taylor Walsh on Wednesday instead of Monday? [Sat Feb 14 11:03] Mike Ziarko <@U01U54DQP42> does your team want to work on Monday or do we need to reschedule those jobs? its a holiday [Sat Feb 14 11:04] Mike Ziarko okay [Sat Feb 14 15:19] Mike Ziarko Not rescheduling any as far as I know [Sat Feb 14 15:27] Mike Ziarko <@U03AXH1NQ7P> are you rescheduling Vadim's jobs? [Sat Feb 14 15:27] Mike Ziarko I had said he wanted to keep his jobs on Monday [Sat Feb 14 15:28] Mike Ziarko Leave Vadim's jobs [Sat Feb 14 15:32] Abigael Munanga The customers request to move them due to personal commitments [Sat Feb 14 15:39] Abigael Munanga I assigned the job for Monday Vadim [Sat Feb 14 16:07] Abigael Munanga <@U01U54DQP42> any chance you can go earlier to Sarah Hirji [Sat Feb 14 16:09] Abigael Munanga Let me check [Sat Feb 14 16:11] Abigael Munanga She prefers 2pm [Mon Feb 16 08:29] Abigael Munanga <@U01U54DQP42> will the deep clean do? [Mon Feb 16 08:29] Abigael Munanga [Mon Feb 16 08:33] Abigael Munanga Kharen Zhang- Today the cleaning was very good as always. But all the trash were put into our big blue bin again. I'll try remind them again for next few times. [Mon Feb 16 08:46] Abigael Munanga okay thnx [Mon Feb 16 10:07] Abigael Munanga calling her [Mon Feb 16 10:08] Abigael Munanga she said they are in [Mon Feb 16 10:29] Abigael Munanga <@U01U54DQP42> around what time can Maayan expect the team [Mon Feb 16 10:29] Abigael Munanga He added the basement bathroom and the organizing and declutter [Mon Feb 16 14:39] Abigael Munanga Wait until what time [Mon Feb 16 14:41] Abigael Munanga Okay cool thnx [Tue Feb 17 10:39] Abigael Munanga Are u able to open and inspect the other 2 units so I can call him at once [Tue Feb 17 10:40] Abigael Munanga <@U01U54DQP42> ^^ [Tue Feb 17 10:59] Abigael Munanga Okay contacting the cust one sec [Tue Feb 17 11:01] Abigael Munanga <@U01U54DQP42> Added, u can proceed [Tue Feb 17 12:01] Abigael Munanga she said she just spoke to u [Tue Feb 17 12:16] Mike Ziarko <@U01U54DQP42> Let Sarah Vincent, let the team know the sheets are in the dryer [Tue Feb 17 12:25] Abigael Munanga <@U01U54DQP42> can u go to Neyomi monday or tuesday anytime coz she wont be available friday [Tue Feb 17 12:34] Abigael Munanga During the day [Tue Feb 17 12:35] Abigael Munanga It doesn't have to be late anytime during the day [Wed Feb 18 12:11] Abigael Munanga <@U01U54DQP42> sent an invite with carpet cleaning for Friday [Thu Feb 19 14:01] Abigael Munanga Let me try calling her [Thu Feb 19 14:03] Abigael Munanga she says they are in [Fri Feb 20 08:01] Abigael Munanga Valery Heckel - pictures [Fri Feb 20 08:02] Abigael Munanga the white rug in the TV room is the one to be steam cleaned [Fri Feb 20 11:34] Mike Ziarko <@U01U54DQP42> whats the arrival time for Valery? [Fri Feb 20 11:36] Mike Ziarko <@U01U54DQP42> [Fri Feb 20 11:40] Mike Ziarko arrivl was 8-10 this morning [Fri Feb 20 11:47] Mike Ziarko ok yes [Fri Feb 20 11:47] Mike Ziarko seems the customer got confused [Fri Feb 20 11:48] Mike Ziarko <@U03AXH1NQ7P> we need to check these bookings because customer would have received a reminder for 8-10 but the team assumes flexible arrival in the afternoon. They do not match [Mon Feb 23 09:10] Abigael Munanga Hi <@U01U54DQP42> his Dad is sick, we need to reschedule from today to Friday [Tue Feb 24 08:22] Abigael Munanga Hey <@U01U54DQP42> you cant take the carpet cleaning Friday? [Tue Feb 24 08:26] Abigael Munanga when can u go? [Tue Feb 24 08:30] Abigael Munanga okay [Wed Feb 25 10:12] Abigael Munanga <@U01U54DQP42> sent an invite for 8;45am tomorrow please check [Wed Feb 25 10:27] Abigael Munanga Vedesh for tomorrrow [Wed Feb 25 10:27] Abigael Munanga that is pretty much it... house needs dusting and vacuuming and just a cleaning of the bathtubs and mirriors [Wed Feb 25 12:31] Abigael Munanga <@U01U54DQP42> Beverley says the door is open [Wed Feb 25 15:45] Abigael Munanga <@U01U54DQP42> Beverley is asking if the girls are still coming? [Thu Feb 26 16:30] Mike Ziarko 1700 sqft 4B/4B [Thu Feb 26 16:31] Mike Ziarko sorry for duplicate [Thu Feb 26 16:31] Mike Ziarko <@U01U54DQP42> [Thu Feb 26 16:31] Mike Ziarko light renovation dust [Thu Feb 26 16:32] Mike Ziarko what do you think in terms of hours? [Thu Feb 26 16:32] Mike Ziarko they need it saturday [Thu Feb 26 16:33] Mike Ziarko i still need to quote him [Thu Feb 26 16:33] Mike Ziarko these are most recent [Thu Feb 26 16:33] Mike Ziarko i said 10 hours condition is good [Thu Feb 26 16:33] Mike Ziarko 10 hours at least [Thu Feb 26 16:34] Mike Ziarko u have an open schedule saturday?? [Thu Feb 26 16:37] Mike Ziarko what do you think about hours? [Thu Feb 26 16:41] Mike Ziarko @vam [Thu Feb 26 16:41] Mike Ziarko <@U01U54DQP42> do we have any room for tomorrow? [Thu Feb 26 16:47] Mike Ziarko done. [Thu Feb 26 17:55] Mike Ziarko <@U01U54DQP42> can you take anymore jobs tomorrow? [Thu Feb 26 17:58] Mike Ziarko have a booking for carpet cleaning as well for 39 Pendrith Stree [Thu Feb 26 17:59] Mike Ziarko bloor & ossington area [Thu Feb 26 18:30] Mike Ziarko okay let me find out [Thu Feb 26 19:36] Mike Ziarko assigned [Thu Feb 26 19:36] Mike Ziarko he wants a normal cleaning too. 1B1B with some tidying/pickup [Thu Feb 26 19:36] Mike Ziarko can you fit that in or no? [Thu Feb 26 19:38] Mike Ziarko clothes mostly i think [Thu Feb 26 19:39] Mike Ziarko 5 hrs usually [Thu Feb 26 19:50] Mike Ziarko okay [Thu Feb 26 19:50] Mike Ziarko do you want a minimum in the future for fabric cleaning? [Fri Feb 27 08:36] Abigael Munanga Hi <@U01U54DQP42> can u guys use eco friendly products for Kevin today [Fri Feb 27 08:36] Abigael Munanga he have young kids and doesnt want harsh products [Fri Feb 27 12:10] Abigael Munanga <@U01U54DQP42> ETA for Kevin? [Fri Feb 27 12:14] Abigael Munanga okay plz update me once u hear from her [Fri Feb 27 12:22] Abigael Munanga Kevin -Ok but my kids are home at 4 so we're getting to a fairly tight window here if you don't even have an ETE yet [Fri Feb 27 12:23] Abigael Munanga <@U01U54DQP42> do you think it's better to reschedule coz we don't know when this road will open and he need the clean done by 4 before kids arrive [Fri Feb 27 12:27] Abigael Munanga Okay let me offer him Monday [Fri Feb 27 12:27] Abigael Munanga Any other day besides Monday [Fri Feb 27 12:34] Abigael Munanga <@U01U54DQP42> he said if they can start late today alos is fine [Fri Feb 27 12:34] Abigael Munanga he needs it done because of guests on Sunday [Fri Feb 27 12:36] Abigael Munanga keep us posted [Fri Feb 27 12:45] Abigael Munanga okay let me reach him [Fri Feb 27 12:48] Abigael Munanga moved to Monday [Fri Feb 27 12:50] Abigael Munanga Kevin- OK, if they would only arrive at three or four I think tomorrow is probably better, but if they can get here by one or two, then today is probably better [Fri Feb 27 12:51] Abigael Munanga Vadim let us know if closer to 2pm they still far from arriving so we can send another team tomorrow coz 3-4 wont work for him [Fri Feb 27 12:56] Abigael Munanga okay checking with the cust [Fri Feb 27 13:06] Abigael Munanga He's currently unresponsive I left him a text [Fri Feb 27 13:14] Abigael Munanga He's checking with his wife [Fri Feb 27 13:50] Abigael Munanga <@U01U54DQP42> ETA for [Fri Feb 27 13:51] Abigael Munanga <@U01U54DQP42> Kevin confirmed for tomorrow 8AM but the cleaning must be done y 11AM [Mon Mar 02 08:40] Abigael Munanga Hi <@U01U54DQP42> *Laurence Sharifi-*We had the team come today for the post renovation clean. Most things have been done really well and we're very pleased. Unfortunately the blinds have not been cleaned and have significant construction dust on them. Could this please be sorted? [Mon Mar 02 09:00] Abigael Munanga Hi <@U5XDTHEPQ> I see u booked this as a custom cleaning. Was anything discussed with the customer regarding the blinds? [Mon Mar 02 09:46] Mike Ziarko No. <@U03AXH1NQ7P> i cant find that email from the customer. Where did you pull that from? [Mon Mar 02 09:49] Abigael Munanga There's no email. I looked at the booking details. I see you listed in the notes what they should cover. So I'm asking when booking did you discuss anything regarding blinds with the customer or was he informed it's not included [Mon Mar 02 10:00] Mike Ziarko im talking about the message from Laurence. you posted above [Mon Mar 02 10:01] Mike Ziarko where did it come from? cant find the exchange now. i thought i replied to him [Mon Mar 02 10:04] Abigael Munanga I forwarded it to you now [Mon Mar 02 10:12] Mike Ziarko weird i could have sworn i responded to him [Mon Mar 02 10:43] Mike Ziarko let me check my notes [Mon Mar 02 10:59] Abigael Munanga Hi <@U01U54DQP42> can we please stick to the arrival window for *Julie Goodman she is not flexile to last minute change she mentioned that we asked to change her arrival to 11am on the day of service* ============================================================ #scheduling (6 messages) ============================================================ [Mon Mar 09 16:23] Mike Ziarko <@U03AXH1NQ7P> Abigael, quick question: how did Sachi's not get flagged when you were checking things on the weekend or checking future schedule? Did you not see it and if you did, did you not think that it would be worth checking with the client on why there's another booking so close to the other booking? The reason I'm saying this is because Emily flagged it at 7 a.m. If she hadn't she would have shown up there and it would have been very costly to us. We are already on thin ice with this client and this makes us look completely disorganized. [Mon Mar 09 16:41] Abigael Munanga When I booked her OT deep clean I didn't notice the date of her upcoming clean. [Mon Mar 09 16:42] Abigael Munanga And when I check the schedule sundays I don't necessarily check the individual clients for the day. I normally just ensure all bookings are assigned and Ccards are on hold. I really didn't notice her name on the schedule for today [Mon Mar 09 16:46] Mike Ziarko You need to be. A quick scan is all it takes. If you looked ahead, you would have quickly seen that Sashi was on the schedule and that would have clicked that she just had a cleaning. Why is she getting two cleanings back to back? Just making sure that the bookings are assigned and the credit cards are on hold is not your only function. As the keeper of the schedule, you need to be looking ahead and seeing that the schedule is functioning in an optimal way with respect to clients, cleaners, locations, proximity, etc., and making sure that there are no conflicts and that we're not running into situations such as this one. We got lucky. [Mon Mar 09 16:49] Abigael Munanga Yeah I didn't read the clients names that were on for the day. Noted thanks [Mon Mar 09 16:51] Mike Ziarko do you know how much it would have cost us?