{
  "last_checked": {
    "C02NFPKNZ1U": "1776280477.968718",
    "C0AJQTVST1B": "1776280477.968718"
  },
  "complaints": [
    {
      "id": "77b43011",
      "customer_name": "Unknown Customer",
      "channel": "emilys-team",
      "channel_id": "C02NFPKNZ1U",
      "slack_ts": "1774378084.858979",
      "slack_permalink": "https://nomorechores.slack.com/archives/C02NFPKNZ1U/p1774378084858979",
      "keyword_matched": "feedback",
      "message_text": "Hi <@U036K28CYLU> some feedback Cara Matthew -\nI had such a hard time with my cleaning experience last time and how I had to clean and vacuum after - it just look like they tidied up, that I am super reluctant to book another cleaning.\nPlease cancel this cleaning appointment for this week, as I am not available but also need to ponder moving forward.\nThank.you,",
      "status": "open",
      "created_at": "2026-04-09T17:51:08.203439+00:00",
      "ghl_contact_id": null,
      "ghl_note_id": null
    },
    {
      "id": "7ff6389c",
      "customer_name": "Unknown Customer",
      "channel": "customer-feedback",
      "channel_id": "C0AJQTVST1B",
      "slack_ts": "1773848875.549069",
      "slack_permalink": "https://nomorechores.slack.com/archives/C0AJQTVST1B/p1773848875549069",
      "keyword_matched": "complaint",
      "message_text": "<@U03AXH1NQ7P> How is this complaint routed to us?\n\u2022 Call\n\u2022 Email?",
      "status": "open",
      "created_at": "2026-04-09T17:51:08.946269+00:00",
      "ghl_contact_id": null,
      "ghl_note_id": null
    },
    {
      "id": "72cdb0eb",
      "customer_name": "Unknown Customer",
      "channel": "customer-feedback",
      "channel_id": "C0AJQTVST1B",
      "slack_ts": "1773847881.367029",
      "slack_permalink": "https://nomorechores.slack.com/archives/C0AJQTVST1B/p1773847881367029",
      "keyword_matched": "complaint",
      "message_text": "<@U0AJ9J99GF4> Can you bring me up to speed on the Felicity damage complaint with Livia's team?",
      "status": "open",
      "created_at": "2026-04-09T17:51:09.273462+00:00",
      "ghl_contact_id": null,
      "ghl_note_id": null
    }
  ]
}